Exceptions to the right of withdrawal

You may lose your right of withdrawal if you break the seal / packaging on the item or use the item.

How to exercise the right of withdrawal

You regret by letting us know that you regret. You can, for example, send a letter or an e-mail stating that you regret AllergiFri APS, Sønderled 10, 9510 Arden. Tel: 21459810 Email: info@zeroallergy.dk

You can not regret by refusing to receive the item or by failing to pick it up without at the same time giving notice that you regret.

The withdrawal period is met if you send your notification that you regret the purchase before the withdrawal period has expired.

Return of the item and return costs

If you have regretted the purchase of an item, you must send or deliver the item to us without undue delay and no later than 30 days after you have notified us that you wish to cancel your purchase. The deadline is met if you return the goods before the end of the 30 days.

Items can not be sent per. cash on delivery or without delivery.

You must pay for the return of the item yourself.

Refund of money in case of cancellation

When you regret, we will refund all payments received from you, including any delivery costs. However, this does not apply in the following cases:

• If you have purchased several items in an order and only regret part of your purchase, we will not refund the delivery costs.
• However, if you have chosen a form of delivery that is more expensive than the cheapest form of delivery that we offer, you will not be reimbursed for the additional cost.

We will refund the amount without undue delay and in any case within 14 days from the date we received your notice of cancellation. However, we may withhold the refund until we have received the goods returned, or until you have submitted documentation that the goods have been returned.

We will make such a refund using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise. In any case, you will not be charged any fees as a result of the refund.

Testing of the product and packaging

You are only liable for a possible deterioration in the value of the goods, which is due to a different handling of the goods than what is necessary to determine the nature of the goods, their properties and the way in which it works.

You may normally inspect the item in the same way as you can and may in a store, but you may not use it. If you have used it in a way that you are not allowed or can in a business and we can not sell it again, or can not sell it at full price again, you must expect us to deduct the impairment in the amount you must have left. If the item no longer has a trade value, we do not refund the purchase amount, but instead send the item back.

As a customer, you must return the item in the original packaging.

You should also make sure that the item is securely wrapped when you return it. You bear the risk for the package / goods until we receive it. Therefore save the postal receipt and possibly track and trace number.

Complaint - If there is something wrong with the item

As a consumer, you have a 24-month right to make a complaint under the Purchase Act. This means that if the item has a defect and you complain in a timely manner, you have the right to have the item repaired or exchanged in the first instance. If it can not happen, or it does not happen within a reasonable time, you can, depending on the circumstances, get your money back or a reduction in the price.

A defect can, for example, be a manufacturing or material defect, or incorrect information about the item. On the other hand, ordinary wear and tear or damage you have inflicted on the item yourself is not a defect.

If you discover a defect, you must complain to us "within a reasonable time". We recommend that you complain as soon as possible, especially in the case of transport damage. If you complain within 2 months after the defect is discovered, it is always within a reasonable time. If the complaint is justified, we will refund your reasonable and necessary shipping costs.

If you think the item is defective, please inform us in as much detail as possible what the problem is.

Remember that the item must always be sent in proper packaging and receive a receipt for shipment. Save postal receipt incl. information on shipping costs and possibly track and trace number.

Information on appeal options

A complaint about a product or service purchased from us can be submitted to the Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg.

You can complain to the Center for Complaint Resolution via the Board of Appeals' complaints portal: https://kpo.naevneneshus.dk/Public/Home/ChooseLoginProvider?returnUrl=https://kpo.naevneneshus.dk/External

The European Commission's online complaints portal can also be used to lodge a complaint. It is particularly relevant for consumers residing in another EU country. Complaint is submitted here - http://ec.europa.eu/odr When submitting a complaint, you must state our e-mail address: info@zeroallergy.dk

Opportunity to complain with the Tryghedsmærket

You can create a complaint via Tryghedsmærket and try to solve the problem in collaboration with the webshop and Tryghedsmærket before you complain using the above options.

You can create the complaint here https://tryghedsmaerket.dk/complain

General information

Personal data at purchase

In order for you to enter into an agreement with us, we need the following information:
Name
Address
Mobile phone number
Email address

We make the registration of your personal information for the purpose of being able to deliver the item to you.

The personal information is registered with AllergiFri ApS and stored for five years, after which the information is deleted.

When personal information is collected via our website, we ensure that it is always done by giving your express consent, so that you are informed of exactly what information is collected and why.

The director of AllergiFri Aps and our Customer Service and Finance department have access to the information that is registered about you.

The data manager at www.nulallergi.dk is the director.

We do not store customer information encrypted.

We do not transmit customer information encrypted.

Information submitted to www.nulallergi.dk is not passed on or sold in any way to third parties, except Trustpilot, and we do not register any personally sensitive information.

We use Trustpilot.dk to obtain buyer experiences. Information collected from Trustpilot.dk is not passed on to others.

As a customer of AllergiFri ApS, you always have the right to object to the registration. You also have the right to insight into what information is registered about you. You have these rights according to the Personal Data Act and inquiries in connection with this are directed to AllergiFri ApS

Credit card information is encrypted. We do not store your credit card information. If you enter your e-mail address or your mobile phone number, you accept that we can contact you by e-mail or SMS with information about your order. Please note that you accept our personal data policy ("processing of your data") when you use this website, including our use of cookies.

Competition conditions

You can only enter the competition once per draw. The competition is not conditional on purchase. You are in the draw for the prizes when you participate in the competition in question either by e-mail or on Facebook and / or have answered the questions correctly. In case of suspicion of cheating, we have the right to exclude participants from the draw.

If you win

The winners of the competition will be notified directly per. email, and the names are published on Facebook or in our newsletters. By entering the competition, you simultaneously accept this publication. The winners will receive their prize within approx. 14 days. Prizes cannot be exchanged for cash or other items.

Other

If you participate in the competition, you must remember to provide all the personal information provided at the competition so that we can send you any prizes.

We are not responsible for any printing errors. We reserve the right to change the winnings of a contest with immediate effect or to suspend the contest altogether.

Employees of us and members of their households may not participate in the competition. If you have any questions, please feel free to contact us.

Gift card

The gift card is valid as payment or partial payment when you shop on our websites. The amount you are trading for will be deducted from the balance and if there is a balance, it will appear on your receipt.

The gift card cannot be exchanged for gift card purchases. Current balance can be disclosed by entering the gift card code on the website or by writing to customer service. Please have your gift card code ready. When the card is exhausted, it automatically expires. Gift card purchases are not included in the total purchase price and therefore cannot be used to obtain a discount for minimum purchases.

Discount codes

Discount codes can be either made by Allergy-Free ApS / ZeroAllergy or come from external partners. If your discount code doesn't work, it may be because you've selected brands that are excluded from the code or the code may have expired. Our discount codes cannot be used with other discount codes.
Gift card purchases are not included in the total purchase price and therefore cannot be used to obtain a discount for minimum purchases.
If your discount code still doesn't work, please contact us.

Second

All trading on this website is done in Danish. You can find information about your previous orders by logging in to your profile (see top of the website).

Anyone can shop with us. However, you must be 18 years of age or 18 years old to enter into a credit purchase agreement.

When you subscribe/pay with a credit agreement, enter the date of birth to ensure that you are over 18 years of age.

An agreement can always be easily cancelled by a parent if it turns out that it has been entered into by a child or young person under the age of 18.

If you have additional questions, you can get answers to most by clicking customer service at the top of this page. You are also welcome to contact our customer service on 21459810 or info@zeroallergy.dk

We're asking you to have your order number ready.

The use of gift cards requires your acceptance of the following terms and conditions. The electronic gift card can be retained and expires after 3 years. The maximum amount of the gift card can be DKK 3,000. We do not take responsibility for lost, corrupted, stolen or deactivated gift cards. We reserve the right to change these rules.